with Difficult Callers and Unhelpful Staff -- Improving Your Telephone Manner -- Working on a Helpdesk: Key Issues … Improve Your Listening Skills -- Pronunciation: Word and Sentence Stress -- Example Telephone Dialogs -- Useful Phrases. …If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By …

rest of the world. Even the very poorest countries, with the least developed telecommunications networks, must slash rates …