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ECONIS (ZBW)
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1
When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn
;
Eilert, Meike
;
Carlson, Les
;
Gentry, Jim
- In:
Journal of business research : JBR
114
(
2020
),
pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
Saved in:
2
Collective action and customer service in retail
Naidu, Suresh
;
Reich, Adam Dalton
- In:
ILR review : the journal of work and policy
71
(
2018
)
4
,
pp. 986-1001
Persistent link: https://www.econbiz.de/10011924438
Saved in:
3
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
4
Perceived market orientation in the product return experience and its impact on post-purchase behavior
Moore, Robert S.
;
Collier, Joel E.
;
Williams, Zachary
; …
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
3
,
pp. 213-225
Persistent link: https://www.econbiz.de/10012483456
Saved in:
5
Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives
Brockhaus, Sebastian
;
Amos, Clinton
;
Fawcett, Amydee M.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 396-420
Persistent link: https://www.econbiz.de/10011771059
Saved in:
6
How the employee looks and looks at you : building customer-employee rapport
Kim, Kawon Kathy
;
Baker, Melissa A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 20-40
Persistent link: https://www.econbiz.de/10011997127
Saved in:
7
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
8
International comparison of military welfare service in the U.S., U.K. and Germany and its implications for Korean military welfare service
Kim, Yun-Jung
;
Yun, Sung-Jong
- In:
Journal of international trade & commerce
12
(
2016
)
2
,
pp. 27-42
Persistent link: https://www.econbiz.de/10011795411
Saved in:
9
Technology, organization and productivity in services : lessons from Britain and the United States since 1870
Broadberry, Stephen N.
-
2004
Persistent link: https://www.econbiz.de/10013424423
Saved in:
10
Portrayals of large corporations in the English and German version of Wikipedia : exploring similarities and differences
Roessing, Thomas
;
Einwiller, Sabine
- In:
Corporate reputation review : an international journal
19
(
2016
)
2
,
pp. 108-126
Persistent link: https://www.econbiz.de/10011552547
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