Collective action and customer service in retail
Year of publication: |
August 2018
|
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Authors: | Naidu, Suresh ; Reich, Adam Dalton |
Published in: |
ILR review : the journal of work and policy. - Thousand Oaks, Calif. : Sage Publications, ISSN 0019-7939, ZDB-ID 218617-2. - Vol. 71.2018, 4, p. 986-1001
|
Subject: | labor unrest | workplace quality | attitudes toward unions | customer service | Zollunion | Customs union | Kundenservice | Customer service | Einzelhandel | Retail trade | USA | United States | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality |
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