Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining … Service Management -- Chapter 3: Service Management: Evolution, Current Challenges, and Opportunities -- Chapter 4: Service … Management – Scope, Challenges, and Future Developments -- Chapter 5: Is Service Management experiencing a Change of Era …

In this comprehensive review of quality management discourses and techniques Mihaela Kelemen critically analyses … operations management, human resource management, organizational behaviour strategy, marketing and organization theory …

Multinational companies transfer managerial practices such as quality management globally. Studies from different … international management by cross-fertilizing the two approaches, by highlighting cultural and institutional particularities of the …

sustainability management in today’s unpredictable and fragile business landscapes. Presenting the outcomes of the 26th Excellence in … research contributions and numerous best-practice examples in sustainability management. As such, it will help managers to …

describes stakeholder mapping and analysis, and process and quality management. In turn, it sheds light on how to deal with … organizational processes. The book then introduces readers to result measuring and performance management, followed by organizational … management as further important capabilities of excellent organizations. Best practices in corporate social responsibility and …

The dismantling of the socialist mode of production in Bulgaria and Romania has marked the beginning of a turbulent and …Nach der Aufgabe der sozialistischen Produktionsweise in Bulgarien und Rumänien sahen sich Unternehmen plötzlich … Fünf-Jahres-Plans. Heute trägt das Management die Verantwortung für seine Entscheidungen. Der Verlust des COMECONMarktes …