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Customer Experience Quality : An Exploration in Business and Consumer Contexts Using Repertory Grid Technique

Lemke, Fred; Clark, Moira; Wilson, Hugh - 2010

This study proposes a conceptual model for customer experience quality and its impact on customer relationship outcomes. Customer experience is conceptualised as the customer’s subjective response to the holistic direct and indirect encounter with the firm, and customer experience quality as...

Persistent link: https://www.econbiz.de/10009459477

Trying on a role : mentoring, improvisation and social learning in luxury retailing

Ahmed, Iram; Arnott, David C.; Dacko, Scott; Wilson, Hugh - In: Journal of business research : JBR 144 (2022), pp. 1039-1051

Persistent link: https://www.econbiz.de/10013185074

Business-nonprofit engagement in sustainability-oriented innovation : what works for whom and why?

Watson, Rosina; Wilson, Hugh; MacDonald, Emma K. - In: Journal of business research : JBR 119 (2020), pp. 87-98

Persistent link: https://www.econbiz.de/10012416934

Collective engagement : four thought-shackles and how to escape them

Wilson, Hugh - In: Industrial marketing management : the international … 80 (2019), pp. 24-26

Persistent link: https://www.econbiz.de/10012064215

No I won't, but yes we will : driving sustainability-related donations through social identity effects

Champniss, Guy; Wilson, Hugh; MacDonald, Emma K.; … - In: Technological forecasting & social change : an … 111 (2016), pp. 317-326

Persistent link: https://www.econbiz.de/10011611984

The best I can be : how self-accountability impacts product choice in technology-mediated environments

Rowe, Zoe O.; Wilson, Hugh; Dimitriu, Radu M.; Breiter, … - In: Psychology & marketing 34 (2017) 5, pp. 521-537

Persistent link: https://www.econbiz.de/10011685062

Resource integration, value creation and value destruction in collective consumption contexts

Bruce, Helen L.; Wilson, Hugh; MacDonald, Emma K.; … - In: Journal of business research : JBR 103 (2019), pp. 173-185

Persistent link: https://www.econbiz.de/10012104139

The score is not the music : integrating experience and practice perspectives on calue co-creation in collective consumption contexts

Kelleher, Carol; Wilson, Hugh; MacDonald, Emma K.; … - In: Journal of service research 22 (2019) 2, pp. 120-138

Persistent link: https://www.econbiz.de/10012005802

The challenge of communicating reciprocal value promises : buyer-seller value proposition disparity in professional services

Baumann, Jasmin; Le Meunier-FitzHugh, Kenneth; Wilson, Hugh - In: Industrial marketing management : the international … 64 (2017), pp. 107-121

Persistent link: https://www.econbiz.de/10011738398

SDG commentary: service ecosystems with the planet : weaving the environmental SDGs with human services

Teixeira, Jorge Grenha; Gallan, Andrew S.; Wilson, Hugh - In: The journal of services marketing 38 (2024) 2, pp. 227-237

Persistent link: https://www.econbiz.de/10014473620