Pousa, Claudio; Mathieu, Anne; Trépanier, Carole - In: International Journal of Bank Marketing 35 (2017) 2, pp. 220-240
Purpose The impact of managerial coaching on frontline employee performance has received initial support in literature in recent years. However, no studies have explored if this impact should vary according to the career stage that the employee is in. If an interaction effect exists, then...