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1
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine
;
Ma, Erdan
;
Wong, IpKin Anthony
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
Saved in:
2
Determinants of frontline employee engagement and their influence on service performance
Chen, Shou-Wei
;
Peng, Jui-Chen
- In:
International journal of human resource management
32
(
2021
)
5
,
pp. 1062-1085
Persistent link: https://www.econbiz.de/10012483932
Saved in:
3
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
4
Leadership style and service orientation : the catalytic role of employee engagement
Popli, Sapna
;
Rizvi, Irfan A.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 292-310
Persistent link: https://www.econbiz.de/10011603071
Saved in:
5
A review of employee innovative behavior in services
Li, Minglong
;
Hsu, Cathy H. C.
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2820-2841
Persistent link: https://www.econbiz.de/10011610992
Saved in:
6
Employee engagement and affective organizational commitment : mediating role of employee voice among Indian service sector employees
Jena, Lalatendu Kesari
;
Bhattacharyya, Pratishtha
; …
- In:
Vision : the journal of business perspective
21
(
2017
)
4
,
pp. 356-366
Persistent link: https://www.econbiz.de/10011833557
Saved in:
7
Good or bad staff? : hotel employees' core self-evaluations impacting service effort and service sabotage considering leader-member exchange moderation
Dai, You-De
;
Zhuang, Wen-Long
;
Hsu, Shih-Yun
;
Huan, …
- In:
Tourism management perspectives : TMP
32
(
2019
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012128981
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8
In pursuit of service productivity and customer satisfaction : the role of resources
Lee, Jenny Jiyeon
;
Patterson, Paul G.
;
Ngo, Liem Viet
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1836-1855
Persistent link: https://www.econbiz.de/10011773769
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9
Employee service innovative behavior : the roles of leader-member exchange (LMX), work engagement, and job autonomy
Garg, Shreya
;
Dhar, Rajib
- In:
International journal of manpower
38
(
2017
)
2
,
pp. 242-258
Persistent link: https://www.econbiz.de/10011708365
Saved in:
10
Do job autonomy influence employee engagement? : examining the mediating role of employee voice in the Indian service sector
Sheoran, Neha
;
Goyal, Richa
;
Sharma, Himani
- In:
Metamorphosis : a journal of management research
21
(
2022
)
2
,
pp. 86-97
Persistent link: https://www.econbiz.de/10013435223
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