Driving is a safety critical task that requires a high level of attention from the driver. Although drivers have limited attentional resources, they often perform secondary tasks such as eating or using a mobile phone. When performing multiple tasks in the vehicle, the driver can become...

Trade union density, defined as the number of union members divided by the total number of workers, fell in Britain from 55% in 1979 to about 41% in 1989. (By comparison, the corresponding U.S. figures for those years are 23% and 16%.) Even before the decline began, British scholars and...

In recent years prominent companies have migrated call centre services to India provoking much-publicized fears for the future of UK employment. This article challenges the widely-held assumption that offshoring voice services is a seamless undertaking, principally through an investigation of...

Despite the integration of telephone and VDU technologies, call centres are not uniform in terms of work organization. It is suggested that diversity can best be understood by reference to a range of quantitative and qualitative characteristics. Consequently, perspectives that treat all call...