In this article an application-oriented approach to analyze the cost of conformance of services, i. e. ‘cost of customer satisfaction’, is presented. Contrary to quality costing methods in manufacturing industries, which are concerned about objective quality standards, services have to...

A frequent choice for market entry to China is the international joint venture (IJV) with a Chinese partner. This is regarded as an adequate market entry if complex technological knowledge is to be transferred to the new location. However, IJVs also represent an easy way for local partners to...

With the ongoing trend of mass-customization and an increasing product variety, just-in-time part logistics more and more becomes one of the greatest challenges in today’s automobile production. Thousands of parts and suppliers, a multitude of different equipments, and hundreds of logistics...