Analyse der Konformitätskosten : dargestellt am Beispiel des Kundenservice eines Versandhandelsunternehmens
Year of publication: |
2007
|
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Authors: | Hoeck, Michael |
Published in: |
Zeitschrift für Planung & Unternehmenssteuerung. - Berlin : Springer, ISSN 1613-8392, ZDB-ID 2111017-7. - Vol. 18.2007, 1, p. 61-82
|
Subject: | Kundenzufriedenheit | Customer satisfaction | Kosten | Costs | Dienstleistungsqualität | Service quality | Data-Envelopment-Analyse | Data envelopment analysis | Distanzhandel | Distance selling |
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