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Determinants of public service...
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Lieferantenmanagement
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Kingshott, Russel P. J.
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7
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6
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3
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2
Putranta, Martinus Parnawa
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Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of business research : JBR
3
Journal of Economic Studies
2
Journal of service management
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Contemporary Economic Policy
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Economics Letters
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ECONIS (ZBW)
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Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
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2
Firm self-service technology readiness
Ramaseshan, B.
;
Kingshott, Russel P. J.
;
Stein, Alisha
- In:
Journal of service management
26
(
2015
)
5
,
pp. 751-776
Persistent link: https://www.econbiz.de/10011503563
Saved in:
3
Religiosity and psychological contracts in Asian B2B service relationships
Kingshott, Russel P. J.
;
Chung, Henry F. L.
;
Putranta, …
- In:
Industrial marketing management : the international …
98
(
2021
),
pp. 138-148
Persistent link: https://www.econbiz.de/10013206367
Saved in:
4
Dynamism and B2B firm performance : the dark and bright contingent role of B2B relationships
Chung, Henry F. L.
;
Kingshott, Russel P. J.
;
MacDonald, …
- In:
Journal of business research : JBR
129
(
2021
),
pp. 250-259
Persistent link: https://www.econbiz.de/10012509658
Saved in:
5
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
6
The impact of psychological contract breaches within east-west buyer-supplier relationships
Kingshott, Russel P. J.
;
Sharma, Piyush
;
Sima, Herbert
; …
- In:
Industrial marketing management : the international …
89
(
2020
),
pp. 220-231
Persistent link: https://www.econbiz.de/10012290048
Saved in:
7
Managing uncertainty during a global pandemic : an international business perspective
Sharma, Piyush
;
Leung, Tak Yan
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 188-192
Persistent link: https://www.econbiz.de/10012257561
Saved in:
8
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
9
The impact of relational versus technological resources on e-loyalty : a comparative study between local, national and foreign branded banks
Kingshott, Russel P. J.
;
Sharma, Piyush
;
Chung, Henry F. L.
- In:
Industrial marketing management : the international …
72
(
2018
),
pp. 48-58
Persistent link: https://www.econbiz.de/10011887283
Saved in:
10
Corruption and environmental regulatory policy in the United States : does trust matter?
Dincer, Oguzhan C.
;
Fredriksson, Per
- In:
Resource and energy economics
54
(
2018
),
pp. 212-225
Persistent link: https://www.econbiz.de/10012036847
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