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1. Benchmarking -- 2. An Introduction to Data Envelopment Analysis -- 3. Probability Theory -- 4. Stochastic Data …This book introduces readers to benchmarking techniques in the stochastic environment, primarily stochastic data …
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Performance systems are one tool available to central governments to improve the performance of sub-national service delivery. This paper provides a preliminary review of suitable metrics and mechanisms to reliably measure and monitor the efficiency and quality of public services that are...
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"In this book, Peter Bogetoft - THE expert on the theory and practice of benchmarking - provides an in-depth yet very … accessible and readable explanation of the best way to do benchmarking, starting from the ground up." Rick Antle William S … "Bogetoft gives in his book Performance Benchmarking an excellent introduction to the methodological basis of benchmarking …
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