The purpose of this study is to demonstrate the roles of reciprocity and competitive intensity for the relationship of personal ties and performance of the horizontal strategic alliances occurring in Taiwan's travel industry. Senior executives of tour companies that were located in Taipei and...

Although service guarantees have enjoyed wide popularity as marketing tools and brought impressive results for firms, it is still not clear whether different types of service guarantees have similar effects on consumers' pre-purchase evaluations of differently priced services. To answer this...

Purpose: This study examines the relationships among workplace incivility, job satisfaction and turnover intention for tourist hotel chefs. Furthermore, emotional intelligence is taken as the moderating variable on the relationships between workplace incivility and job satisfaction and...

Purpose: This empirical study explored how coworker incivility and customer incivility affect the work engagement and job performance of frontline employees. Design/methodology/approach: To investigate the incivility and characteristics of hospitality industry workplaces, this study recruited...

Purpose: This study aims to investigate how the “cooking holiday” concept can be used by tourism authorities and practitioners and, to that end, proposes a hierarchical framework for improving culinary tourism. Design/methodology/approach: This study adopted the Delphi method to filter and...

Characteristics of service providers such as gender and physical attractiveness (PA) play a significant role in customer--server encounters. This study explored whether various service quality conditions and PA stereotypes would affect perceptions of service quality in customers of fine dining...

Purpose: The purposes of this study were to explore the moderating effect of consumer affinity on brand personality and consumers' intention to stay in a hotel, as well as on self-congruity and consumers' intention to stay in a hotel. ...

Purpose: The purpose of this study was to investigate the moderating effects of organizational justice and workplace friendship on the relationship between workplace bullying and hotel employees’ well-being. Design/methodology/approach: The research sample included 310 entry-level employees...