Tip-collection strategies, service guarantees, and consumer evaluations of group package tours
Year of publication: |
2009
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Authors: | Tsaur, Sheng-Hshiung ; Wang, Chih-Hung |
Published in: |
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association. - Thousand Oaks, Calif. [u.a.] : Sage, ISSN 0047-2875, ZDB-ID 864377-5. - Vol. 47.2009, 4, p. 523-534
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Subject: | Trinkgeld | Tipping behaviour | Dienstleistungsqualität | Service quality | Pauschaltourismus | Package tour | Taiwan |
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