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Innovation inExperiential Serv...
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Services
6
Dienstleistung
5
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4
Innovation
4
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4
Research
4
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4
United Kingdom
4
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3
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3
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Advanced Institute of Management Research <London>
2
Beziehungsmarketing
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Voss, Chris
25
Voss, Christopher A.
9
Zhao, Xiande
5
Akkermans, Henk
4
Sousa, Rui
4
Fynes, Brian
3
Wang, Qiang
3
Wünderlich, Nancy V.
3
Bask, Anu
2
Blackmon, Kate
2
Brax, Saara A.
2
Heinonen, Kristina
2
Holweg, Matthias
2
Ostrom, Amy L.
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Patricio, Lia
2
Perks, Helen
2
Witell, Lars
2
Wuenderlich, Nancy V.
2
Wynstra, Finn
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International Journal of Operations & Production Management
17
British journal of management : BJM
2
International journal of production economics
2
Journal of operations management
2
Business Process Re-engineering & Management Journal
1
IEEE transactions on engineering management : EM
1
Industrial Management & Data Systems
1
International Journal of Production Economics
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of Operations Management
1
Journal of Service Management
1
Journal of Services Marketing
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Journal of Supply Chain Management
1
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ECONIS (ZBW)
11
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1
Ramp Up and Ramp Down Dynamics in Digital Services
Akkermans, Henk
;
Voss, Chris
;
Oers, Roeland
- In:
Journal of Supply Chain Management
55
(
2019
)
3
,
pp. 3-23
Persistent link: https://www.econbiz.de/10012094904
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2
Contracting outsourced services with collaborative key performance indicators
Akkermans, Henk
;
Oppen, Willem
;
Wynstra, Finn
;
Voss, Chris
- In:
Journal of Operations Management
65
(
2019
)
1
,
pp. 22-47
Persistent link: https://www.econbiz.de/10012083449
Saved in:
3
"Futurizing" smart service : implications for service researchers and managers
Wuenderlich, Nancy V.
;
Heinonen, Kristina
;
Ostrom, Amy L.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 442-447
Persistent link: https://www.econbiz.de/10011418323
Saved in:
4
Customer orientation and innovation : a comparative study of manufacturing and service firms
Wang, Qiang
;
Zhao, Xiande
;
Voss, Christopher A.
- In:
International journal of production economics
171
(
2016
),
pp. 221-230
Persistent link: https://www.econbiz.de/10011437355
Saved in:
5
Innovating through services, co-creation and supplier integration : cases from China
Zhang, Min
;
Zhao, Xiande
;
Voss, Christopher A.
;
Zhu, Guilong
- In:
International journal of production economics
171
(
2016
),
pp. 289-300
Persistent link: https://www.econbiz.de/10011437386
Saved in:
6
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
7
Service modularity and architecture : an overview and research agenda
Brax, Saara A.
;
Bask, Anu
;
Hsuan Mikkola, Juliana
; …
- In:
International journal of operations & production …
37
(
2017
)
6
,
pp. 686-702
Persistent link: https://www.econbiz.de/10011702207
Saved in:
8
Deployment strategies for service innovation
Wang, Qiang
;
Voss, Christopher A.
;
Zhao, Xiande
- In:
IEEE transactions on engineering management : EM
66
(
2019
)
4
,
pp. 514-528
Persistent link: https://www.econbiz.de/10012129810
Saved in:
9
Contracting outsourced services with collaborative key performance indicators
Akkermans, Henk
;
Oppen, Willem van
;
Wynstra, Finn
; …
- In:
Journal of operations management
65
(
2019
)
1
,
pp. 22-47
Persistent link: https://www.econbiz.de/10012041233
Saved in:
10
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
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