Purpose: This study aims to present an integrated framework and investigate the enabling roles of governance mechanisms (i.e. contract, interdependence, trust and communication) in the choice of effective conflict resolution strategies (CRS) that in turn facilitate buyer–supplier relationship...

Partnerships, alliances and other forms of inter-organisational collaborative arrangements are now a commonplace part of institutional life. One type of collaborative arrangement is the centre of excellence (CoE) concept. Despite aspirations to the contrary, there is substantial evidence that...

Service and construction require large resource, thus there is a need for a comprehensive method for optimal resource allocation. The purpose of this study is to develop and use scaled critical factor index (SCFI) for sustainable resource allocations in a service provision company and a lean...

Purpose – This paper focuses on decision making related to the use of strategic inventory allocation in product platform design. The purpose of the paper is to present a novel approach to managing product variety by considering product and manufacturing strategy, and considering the supply...

Purpose – To propose a structured framework for measuring white‐collar workforce. Design/methodology/approach – The proposed framework, designated as the multi‐dimension measurement process or the MDMP, is based on the nature of white‐collar work as well as on the strengths of current...

Purpose – To address multiple problems facing a company's top management with respect to the customer satisfaction survey. Is the customer satisfaction survey still suitable after many years of use? What method should be applied to help ensure better utilization of information from the...