Both Northern Ireland and Republic of Ireland governments recognise the current infrastructural deficits in their respective jurisdictions which, if not addressed, will undermine the future economic prosperity of both regions. This paper considers the adoption of a collaborative approach on the...

Total quality management (TQM) has continued to develop as a strategic business improvement approach in organisations and within the Operations Management literature. Strategic TQM is a dynamic phenomenon, reflecting the complexity and technology development in the business environment....

Organizations are looking for new ways to compete within increasingly turbulent business environments. At the macro level, governments are challenged to develop strategic innovation policies that seek to support business competitiveness in this new era. At the same time at a micro level,...

Teague P. and Henderson J. (2006) The Belfast Agreement and cross-border economic cooperation in the tourism industry, Regional Studies 40, 1-14. This paper examines the impact of the Belfast Agreement on north-south economic cooperation in Ireland, using the tourism industry as a case study....

Background: Annalisa (AL) is a web-based decision-support template grounded in multi-criteria decision analysis (MCDA). It uses a simple expected value algorithm to calculate a score for each option by taking into account the individual's preferences for different criteria (as importance...

Companies are responding to the deeper structural changes taking place in the underlying system of commercial competition by becoming agile. Companies are fragmenting into key specialised business units that not only specialise in providing core functions, but have the expertise and skill to...

The aim of this paper is to evaluate whether the UK regional electricity companies (RECs) has used total quality management (TQM) as a “push” or as a “pull” change methodology. “Push” is the operational improvement role of TQM; “pull” is the strategic or direction giving,...

The aim of the paper is to review the internal communication process of an electrical utility organisation and propose a template for improving communications centred on learning organisation principles. It also looks at the contribution which good internal communications make to the development...

The aim of this paper is to investigate the future of total quality management (TQM) by determining the scope and depth of the influencing or driving factors that will shape the body of knowledge, known as TQM, into the future. The rapid rate of change in global and niche markets has increased...