Total Quality Management is an integrative managemetn philosophy aimed at continuously improving the performance of products, processes and services to achieve and surpass customer expectations. Very little has been published on the fundamental difference between manufacturing and service...

Total quality management (TQM) is an integrative management philosophy aimed at continuously improving the performance of products, processes and services to achieve and exceed customer expectations. This paper provides an empirical study on the identification of the critical success factors...

Dr Taguchi is a Japanese engineer and an international quality consultant who has made breakthrough improvements in product and process quality through the use of statistical design of experiments (SDOE). The Taguchi method became popular in the West in the 1980s as a means to design robust...

This paper presents the findings of a survey on the use of the Japanese practice of 5‐S for workplace organisation in the UK. The research methodology was to review the literature, conduct a survey using a questionnaire, follow‐up the questionnaire with a series of semi‐structured...

This paper provides an analysis of the relative significance of various methods of acquiring tacit knowledge within the Chinese optical fibre and cable industry. The paper contributes to the definition, understanding and investigation of tacit knowledge using firm-level data in a developing...

This classroom exercise illustrates the Tiebout (1956) hypothesis that residential sorting across multiple jurisdictions leads to a more efficient allocation of local public goods. The exercise places students with heterogeneous preferences over a public good into a single classroom community. A...

type="main" <title type="main">Objective</title> <p>In this article, we investigate the third-person effect within the context of the decision by the New Orleans Times-Picayune in September 2012 to end daily print circulation in favor of a three-day-per-week publication schedule and online news offerings. </section> <title type="main">Methods</title> <p>We utilize...</p></p>