Traditional decision support systems are based on the paradigm of a single decision maker working at a standalone computer or terminal who has a specific decision to make with a specific goal in mind. Organizational decision support systems aim to support decision makers at all levels of an...

During the emergency response to mass casualty incidents decisions relating to the extrication, treatment and transporting of casualties are made in a real-time, sequential manner. In this paper we describe a novel combinatorial optimization model of this problem which acknowledges its temporal...

Purpose – The purpose of the paper is to draw together the salient issues surrounding customer loyalty and customer relationship management (CRM) into a single coherent discussion. Various schools of academic thought are examined. The paper concludes with practical implications for managers....