Lee, Jin-Soo; Back, Ki-Joon; Chan, Eric S.W. - In: International Journal of Contemporary Hospitality Management 27 (2015) 5, pp. 768-789
Purpose – The purpose of this paper is to achieve three objectives: to investigate perceived quality of work life (QWL) need attributes among frontline employees in the lodging industry, to assess the asymmetric relationships between QWL attributes and job satisfaction (JS) and to prioritize...