One of the most important steps in designing a cellular manufacturing system is cell formation which includes grouping the machines in cells and the parts as part families, so that the costs are minimized. Several aspects of the problem should be taken into account in cell formation; more...

Purpose – This paper aims to provide a framework for evaluating the impact of implementing customer relationship management (CRM) based on the balanced scorecard (BSC). The outcomes illustrate the gaps between the present conditions of CRM implementation in a specific organization, which leads...