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Infusing, sustaining, and replenishing compassion in health care organizations through compassion practices
McClelland, Laura E.; Vogus, Timothy J. - In: Health care management review : HCM review 46 (2021) 1, pp. 55-65
Persistent link: https://www.econbiz.de/10012520515
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A reason to renovate : the association between hospital age of plant and value-based purchasing performance
Beauvais, Brad; Richter, Jason P.; Kim, Forest S.; … - In: Health care management review : HCM review 46 (2021) 1, pp. 66-74
Persistent link: https://www.econbiz.de/10012520519
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A closer look at how managerial support can help improve patient experience : insights from the UK’s National Health Service
Ogbonnaya, Chidiebere; Babalola, Mayowa - In: Human relations : towards the integration of the social … 74 (2021) 11, pp. 1820-1840
Persistent link: https://www.econbiz.de/10012626424
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Examining the financial and quality performance effects of group purchasing organizations
Walker, Daniel M.; McAlearney, John S.; Sharma, Luv; … - In: Health care management review : HCM review 46 (2021) 4, pp. 278-288
Persistent link: https://www.econbiz.de/10012664478
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Patient experience in the digital age : an investigation into the effect of generational cohorts
Alkire, Linda; O'Connor, Genevieve E.; Myrden, Susan; … - In: Journal of retailing and consumer services 57 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012305914
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The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.; Johnson, Dana M.; Russell, … - In: Quality management journal : QMJ 25 (2018) 1, pp. 32-45
Persistent link: https://www.econbiz.de/10012309045
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Hospitality healthscapes : a conjoint analysis approach to understanding patient responses to hotel-like hospital rooms
Suess, Courtney; Mody, Makarand - In: International journal of hospitality management 61 (2017), pp. 59-72
Persistent link: https://www.econbiz.de/10011646093
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Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M. - In: The journal of brand management : an international journal 26 (2019) 5, pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
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The impact of accountable care organization participation on hospital patient experience
Diana, Mark L.; Zhang, Yongkang; Yeager, Valerie A.; … - In: Health care management review : HCM review 44 (2019) 2, pp. 148-158
Persistent link: https://www.econbiz.de/10012004002
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Transforming community well-being through patients' lived experiences
Gallan, Andrew S.; McColl-Kennedy, Janet R.; … - In: Journal of business research : JBR 100 (2019), pp. 376-391
Persistent link: https://www.econbiz.de/10012023814