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The paper focuses on best practices in demand forecasting. Literature has addressed the best practice concept under … three different perspectives. According to the universalistic perspective, some forecasting practices are universally … effective regardless of the context in which companies operate. In the contingent perspective, the effectiveness of forecasting …
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In spite of the continued importance of an innovation's attributes to research methodologies, and the increasing tendency toward multidimensional conceptualizations, the lack of a theoretically derived and empirically developed classification of innovations, conceived in terms of these perceived...
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Using a configuration theory approach, this paper conducts a comparative study between frontline employees in phone and face-to-face service encounters for a retail bank. The study compares the top performers in service quality in relation to three components of organizational commitment and...
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Scope of the paper is improving our understanding of ‘value co-creation’, one of the cornerstones of the Service-Dominant (S-D) logic, which is focused on the undertaking of specific human interactive forms; to accomplish this goals the paper analyzes several organization theories’...
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