Purpose – In contemporary times process‐oriented approaches in information management are elementary in meeting business challenges. However, most methods for business process management (BPM) focus on improved performance from only the company's perspective. They neglect the growing...

Though customer orientation is recommended in Business Process Management, current modeling methods still have a strong focus on the company’s processes. To ensure a long-lasting requirement of a firm’s service, one should consider the customer activities in order to offer an added value...

Purpose: Many health systems face challenges such as rising costs and lacking quality, both of which can be addressed by improving the integration of different health care sectors and professions. The purpose of this viewpoint is to present the German health care Innovation Fund (IF) initiated...

Technologien und Dienstleistungen im Bereich von AAL (Ambient Assisted Living) und E-Health verfügen über ein großes Marktpotential in einer zunehmend digitalisierten und vernetzten Gesellschaft. Diese Möglichkeiten werden bisher nur zu einem geringen Teil ausgeschöpft, da u.a....

One specific form of industry transformation process is the so-called e-transformation, which focuses on the impacts of digitalisation and interconnectedness. Over the course of an industry sector's e-transformation, four characteristic stages of development can be identified to show particular...