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Exploration of quality dimensions that influence customer perceptions of service performance : insights from higher education
Kwarteng, Albert Justice - In: International journal of quality and innovation : IJQI 5 (2020) 1, pp. 76-100
Persistent link: https://www.econbiz.de/10012521544
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Hospital Service Quality from Patients Perspective: A Case of Indonesia
Sandhyaduhita, Puspa; Fajrina, Haya Rizqi; Pinem, Ave … - In: International Journal of E-Health and Medical … 7 (2016) 4, pp. 48-61
This study aims to identify and analyse strategic service quality as perception-minus-expectation from patient …
Persistent link: https://www.econbiz.de/10012044427
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Cultural values and consumers' expectations and perceptions of service encounter quality
Karami, Masoud; Maleki, Mohamad Mehdi; Dubinsky, Alan J. - In: International journal of pharmaceutical and healthcare … 10 (2016) 1, pp. 2-26
Persistent link: https://www.econbiz.de/10011563845
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Service quality of travel agents in Turkey
Filiz, Zeynep - In: Quality & Quantity: International Journal of Methodology 44 (2010) 4, pp. 793-805
Persistent link: https://www.econbiz.de/10009390980
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Understanding consumers' behavior to adopt self-service parcel services for last-mile delivery
Zhou, Min; Zhao, Lindu; Kong, Nan; Campy, Kathryn S.; Xu, Ge - In: Journal of retailing and consumer services 52 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012132206
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Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June; Yi, Youjea - In: The service industries journal 36 (2016) 15/16, pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
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The effects of post-adoption beliefs on the expectation-confirmation model in an electronics retail setting
Hsiao, Chun-Hua - In: Total quality management & business excellence : an … 29 (2018) 8, pp. 866-880
Persistent link: https://www.econbiz.de/10011884011
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Perception control
Randløv, Jette; Alstrøm, Preben - In: Physica A: Statistical Mechanics and its Applications 289 (2001) 3, pp. 561-573
We construct and examine a control system with a process called “perception” that selects and completes information … received from the system to be controlled. Through a number of basic control tasks, the suggested “perception” paradigm is … is used to choose the appropriate control action from the formed perception. …
Persistent link: https://www.econbiz.de/10011059405
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Cultural values and consumers’ expectations and perceptions of service encounter quality
Karami, Masoud; Maleki, Mohamad Mehdi; Dubinsky, Alan J. - In: International Journal of Pharmaceutical and Healthcare … 10 (2016) 1, pp. 2-26
attractive context for service quality perception research; subcultures comprise a large consumer market having its own cultural …
Persistent link: https://www.econbiz.de/10014796133
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How good does it taste? Is it the product or the brand? A contribution to brand equity evaluation
Fornerino, Marianela; d'Hauteville, François - In: Journal of Product & Brand Management 19 (2010) 1, pp. 34-43
Purpose – This experimental research seeks to offer a method for measuring the respective product and brand contributions to the global perceived quality dimension in the case of five brands of orange juices. Design/methodology/approach – The disconfirmation of expectations approach method...
Persistent link: https://www.econbiz.de/10014896134