Exploration of quality dimensions that influence customer perceptions of service performance : insights from higher education
Year of publication: |
2020
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Authors: | Kwarteng, Albert Justice |
Published in: |
International journal of quality and innovation : IJQI. - [Erscheinungsort nicht ermittelbar] : Springer, ISSN 1756-6983, ZDB-ID 2521836-0. - Vol. 5.2020, 1, p. 76-100
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Subject: | external customer | quality dimension | important index | expectation | perception | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Produktqualität | Product quality | Wahrnehmung | Perception | Qualitätsmanagement | Quality management |
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