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ATM fees, pricing and consumer...
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ECONIS (ZBW)
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RePEc
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Other ZBW resources
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1
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
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2
The effect of ATM service quality on customer satisfaction and customer loyalty : an empirical analysis
Aslam, Wajeeha
;
Tariq, Ayesha
;
Arif, Imtiaz
- In:
Global business review
20
(
2019
)
5
,
pp. 1155-1178
Persistent link: https://www.econbiz.de/10012137565
Saved in:
3
Examination of internet banking customer perception of service quality : evidence from banking industry
Ray, Nilanjan
;
Ghosh, Tilak Nath
;
Sen, Krishnendu
- In:
Business infrastructure for sustainability in …
,
(pp. 253-263)
.
2017
Persistent link: https://www.econbiz.de/10011664395
Saved in:
4
Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking
Frimpong, Kwabena
;
Al-Shuridah, Obaid
;
Wilson, Alan M.
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 187-201
Persistent link: https://www.econbiz.de/10011815915
Saved in:
5
Customers' readiness for a paradigm shift towards cyberspace : an exploratory investigation in Indian retail banking
Mishra, Brajesh
;
Prashar, Anupama
- In:
International journal of financial innovation in …
3
(
2021
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10012514163
Saved in:
6
E-service quality and trust on customer's patronage intention : moderation effect of adoption of advanced technologies
Muhammad Sabbir Rahman
;
Hossain, Md Afnan
;
Zaman, …
- In:
Journal of global information management : an official …
28
(
2020
)
1
,
pp. 39-55
Persistent link: https://www.econbiz.de/10012183249
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7
Service quality dimensions as predictors of customer satisfaction and loyalty in the banking industry : moderating effects of gender
Teeroovengadum, Viraiyan
- In:
European business review
34
(
2022
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10013164641
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8
Cultivate customer loyalty in national culture : a meta-analysis of electronic banking customer loyalty
Zhang, Liming
;
Yi, Yuxin
;
Zhou, Guichuan
- In:
Cross cultural & strategic management
29
(
2022
)
3
,
pp. 698-728
Persistent link: https://www.econbiz.de/10013286193
Saved in:
9
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
10
Augmenting bank service quality dimensions : moderation of perceived trust and perceived risk
Biswas, Abhijeet
;
Jaiswal, Deepak
;
Kant, Rishi
- In:
The international journal of productivity and …
72
(
2023
)
2
,
pp. 469-490
Persistent link: https://www.econbiz.de/10014307496
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