Despite the danger of franchisee non-compliance as a severe impediment to overall franchise operation and performance, there is currently minimal understanding of the key factors that lead to these behaviors. Using a foundation of relational exchange theory, we construct and test a model that...

Examines the effects of service quality on customer satisfaction from two distinct methodological perspectives. Specifically, a study utilizing a sample of international private banking customers is conducted wherein service quality is operationalized via two distinct and well‐known measures...

Zusammenfassung Der Beitrag erfasst und analysiert zentrale Merkmale sämtlicher bis Mitte 2013 emittierten Mittelstandsanleihen. Die Merkmale sind Ratings, Spreads, Covenants und Sicherheiten. Ihre Entwicklung wird insbesondere vor dem Hintergrund der beobachtbaren Platzierungsquoten, der nicht...

Purpose: This paper aims to consider the impact of contractual and normative governance mechanisms on recommendation intent in a context of healthcare and professional lighting where repeat business from a customer is absent. The authors suggest both contractual and normative governance can...