Sim, Khim Ling; Koh, Hian Chye; Shetty, Shekar - In: Journal of Air Transport Management 12 (2006) 6, pp. 293-299
Prior studies have examined the value relevance of operating measures in the airline industry. These indicators, however, have been evaluated in isolation. This study adds to the extant literature by investigating the interactive effects of service quality (e.g., on-time arrivals, flight delays,...