Purpose – This exploratory research seeks to examine the relationship between employee commitment and financial performance in the Greek retail banking sector. Design/methodology/approach – A total of 331 questionnaires were completed by bank employees. Data were analyzed via confirmatory...

Purpose – The purpose of the article is to examine the validity and reliability of Spreitzer's and Menon's instruments in a culturally diverse environment. To test whether individualized measures of Hofstede's cultural dimensions are related to employee empowerment in the Greek context....

Purpose – The purpose of this paper is to contribute to the knowledge management and organizational learning literatures by clarifying the concepts and presenting a framework illustrating their relationship. The framework is meant to reduce confusion about learning and knowledge management...

Purpose – The purpose of this paper is to explore the usefulness and to highlight the nature of inter‐relationship(s) between service climate and job involvement in impacting customer‐focused organizational citizenship behaviors of frontline employees in a diverse cultural context, at the...

Purpose – The study aims to extend satisfaction research by investigating potential gender and age effects on perceptions of satisfaction in a public service environment. Design/methodology/approach – Using the SERVPERF instrument, responses from a sample of 425 citizen‐customers are...

Involvement is a topic of long‐standing interest to management scholars and practitioners, as evidenced by the proliferation of concepts (job involvement, organisational involvement, employee involvement, total involvement) designed to operationalise the construct. Involvement is also of...

Greek manufacturing firms suffer from low productivity and competitiveness, especially when measured against their counterparts in the other member states of the EEC. The widely-held belief is that the core of the problem is managerial performance, and that it could be improved by careful...

This paper examines cultural and leadership variables associated with corporate social responsibility values that managers apply to their decision-making. In this longitudinal study, we analyze data from 561 firms located in 15 countries on five continents to illustrate how the cultural...

Purpose – Outsourcing is gaining considerable popularity in the field of business services and management. The purpose of this paper is to illustrate the practice of outsourcing human resource management (HRM) functions, such as training, staffing, rewards and restructuring, in Greece....

In order to test some major hypotheses on leadership styles of women managers, empirical research was conducted among subordinates with male and female supervisors in Greek firms. Analysis of results showed that neither leadership styles nor subordinates′ satisfaction differed between...