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Using a unique data set of individual shipments, port characteristics, and actual freight charges, we examined potential factors within management controls that affect the attractiveness of a port for containerized shipments. We hypothesized that the importance placed on each factor varies by...
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The paper investigates the linkages between customer service, customer satisfaction, and firm performance in the US airline industry. In particular, the moderating effects of market concentration and firm dominance on the service–satisfaction–performance relationship are examined. Our major...
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Despite persistent claims in the motor carrier industry of poorer safety performance of owner–operators, there is little empirical work directly comparing owner–operator safety performance to that of employee drivers. This study assesses the statistical significance of differences in the...
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