The thoroughly revised second edition of this authoritative Handbook, complete with new chapters, comprehensively examines the current status and future directions of model-based systems in decision support and their application to sustainable development planning.

Despite increasing popularity of social networking sites (SNSs) among customers, it is still unclear for many small-medium enterprises (SMEs) why they may need to embark on a presence on SNSs such as Facebook, and what are the opportunities and/or challenges of customer relationship management...

Purpose: Much of recent academic and professional interest in exploring digital transformation and enterprise systems has focused on the technology or the organizations' external forces, leaving internal factors, in particular employees, overlooked. The purpose of this paper is to explore...

Purpose: The purpose of this paper is to examine how public sector organizations become nimbler while retaining their resilience during digital transformation. Design/methodology/approach: The study adopts a hermeneutic approach in conducting deep expert interviews with 22 senior executives and...