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Managing reverse exchanges in service supply chains

Kumar, Vikas; Amorim, Marlene; Bhattacharya, Arijit; … - In: Supply chain management : an international journal 21 (2016) 2, pp. 157-165

Persistent link: https://www.econbiz.de/10011544756

What is different about social enterprises' operational practices and capabilities?

Ávila, Liliana; Ferreira, Luís Miguel D. F.; Amorim, … - In: Operations management research : OMR ; advancing … 14 (2021) 3/4, pp. 318-336

Persistent link: https://www.econbiz.de/10012794457

Transversal competences towards employability in female students

Sarmento, Maria; Dias, Marta Ferreira; Amorim, Marlene; … - In: Handbook of research on women in management and the …, (pp. 63-90). 2019

Persistent link: https://www.econbiz.de/10012266324

Multichannel service failure and recovery in a O2O era : a qualitative multi-method research in the banking services industry

Reis, João; Amorim, Marlene; Melão, Nuno - In: International journal of production economics 215 (2019), pp. 24-33

Persistent link: https://www.econbiz.de/10012036645

Adoption of a telemetry system by a logistics service provider for road transport of express cargo : a case study in Brazil

Oliveira Neto, Geraldo Cardoso de; Costa, Ivanir; … - In: International journal of logistics : research and … 22 (2019) 6, pp. 592-613

Persistent link: https://www.econbiz.de/10012203875

A typology of customer-to-customer interaction and its implications for excellence in service provision

Sá, Patrícia Moura; Amorim, Marlene - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1183-1193

Persistent link: https://www.econbiz.de/10011778140

Quality management and excellence in the third sector : examining European Quality in Social Services (EQUASS) in non-profit social services

Melaõ, Nuno Filipe; Guia, Sara Maria; Amorim, Marlene - In: Total quality management & business excellence : an … 28 (2017) 8, pp. 840-857

Persistent link: https://www.econbiz.de/10011977052

Framework for the management of risk and resilience in logistics projects

Oliveira Neto, Geraldo Cardoso de; Santos, Jadir … - In: International journal of services and operations … 45 (2023) 1, pp. 92-112

Persistent link: https://www.econbiz.de/10014311954

Mechanisms adopted by social enterprises for effective volunteer-based operations

Ávila, Liliana; Amorim, Marlene - In: International journal of organizational analysis 31 (2023) 5, pp. 1917-1934

Persistent link: https://www.econbiz.de/10014432098

An investigation of service quality assessments across retail formats

Amorim, Marlene; Bashashi Saghezchi, Fatemeh - In: International Journal of Quality and Service Sciences 6 (2014) 2/3, pp. 221-236

Purpose – The purpose of this paper is to investigate the existence of differences in service quality assessments across distinct retail store formats. We address customers’ quality assessments for physical aspects, personal interactions, reliability and policies dimensions in hypermarkets...

Persistent link: https://www.econbiz.de/10014802551