An investigation of service quality assessments across retail formats
Marlene Amorim and Fatemeh Bashashi Saghezchi
| Year of publication: |
2014
|
|---|---|
| Authors: | Amorim, Marlene ; Saghezchi, Fatemeh Bashashi |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 6.2014, 2/3, p. 221-236
|
| Subject: | Service quality | Retail | RSQS | Dienstleistungsqualität | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Betriebsform | Retail format | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010404577