Purpose: The purpose of this paper is to focus on the implementation of an ambidexterity strategy in a large Italian Company that works in the energy field. The aim of the study is to understand how contextual ambidexterity has been achieved during a business process management (BPM) approach...

Purpose: Digital transformation (DT) is a priority for the healthcare sector. In many countries, it is still considered in the early stages with an underestimation of its benefits and potentiality. Especially in Italy, little is known about the impact of digitalization – particularly of the...

I processi di riforma e di ammodernamento che stanno interessando le Pubbliche Amministrazioni dai primi anni ’90 hanno l’obiettivo di migliorare la qualità dei servizi compatibilmente con la diminuzione della spesa pubblica. In questo quadro l’e-government rappresenta un ambito di...