Purpose: The authors have systematically reviewed 534 corporate social responsibility communication (CSRC) papers, updating the current debate about the ontological and epistemological paradigms that characterize the field, and providing evidence of the interactions between these paradigms and...

Le imprese grazie ai social media dispongono di nuovi strumenti - digitali e interattivi - per raggiungere il pubblico; i consumatori li utilizzano per condividere contenuti di vario genere, tra i quali: esperienze personali, opinioni e consigli che hanno per oggetto anche brand e prodotti. Non...

In the 1980s, a profound change in the information technology (IT) market forced IBM to modify the organisation and management of its selling structure. There was only an internal sales channel at first and IBM had interactive relationships with individual customers. The process of change began...