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18
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Journal of retailing and consumer services
343
International journal of hospitality management
265
Journal of business research : JBR
209
Journal of Services Marketing
200
European Journal of Marketing
117
International Journal of Bank Marketing
116
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
109
Tourism management : research, policies, practice
109
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101
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90
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International Journal of Contemporary Hospitality Management
81
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77
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Total quality management & business excellence
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International Journal of Quality & Reliability Management
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The TQM Magazine
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Journal of Consumer Marketing
61
Journal of air transport management
61
Services marketing quarterly
57
International Journal of Retail & Distribution Management
56
Journal of hospitality and tourism insights
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Asia Pacific journal of marketing and logistics
54
Journal of strategic marketing
51
The TQM Journal
50
International journal of services and operations management : IJSOM
48
Marketing Intelligence & Planning
47
Journal of Business & Industrial Marketing
45
The TQM journal : the international review of organizational improvement
45
Journal of Islamic marketing
42
International journal of quality & reliability management
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Journal of Service Management
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Journal of vacation marketing
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Industrial Management & Data Systems
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ECONIS (ZBW)
6,511
Other ZBW resources
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RePEc
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OLC EcoSci
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BASE
1
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date (oldest first)
1
The EPSI model as the main factor for identifying customer satisfaction : empirical research
González Menorca, Leonor
;
Fernández-Ortiz, Rubén
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 447-463
Persistent link: https://www.econbiz.de/10011558842
Saved in:
2
The difference of customer satisfaction and
loyalty
on the use of point of sale
Yuhelmi, Yuhelmi
;
Dharma, Surya
;
Trianita, Mery
- In:
International journal of applied management science : IJAMS
13
(
2021
)
4
,
pp. 292-301
Persistent link: https://www.econbiz.de/10012798136
Saved in:
3
Quality-satisfaction-
loyalty
linkage and switching costs : findings in the context of online life insurance
Viswanathan, Preethi
;
Gupta, Garima
- In:
International journal of business excellence : IJBEX
21
(
2020
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012225240
Saved in:
4
Relationship building through Facebook brand pages : the multifaceted roles of identification, satisfaction, and perceived relationship investment
Popp, Bastian
;
Wilson, Bradley
;
Horbel, Chris
; …
- In:
Journal of strategic marketing
24
(
2016
)
3/4
,
pp. 278-294
Persistent link: https://www.econbiz.de/10011591986
Saved in:
5
Clothes, condoms, and customer satisfaction : the effect of employee mere presence on customer satisfaction depends on the shopping situation
Otterbring, Tobias
;
Lu, Chaoren
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 454-462
Persistent link: https://www.econbiz.de/10011970144
Saved in:
6
Strategic consequences of self-service technology evaluations
Taillon, Brian J.
;
Huhmann, Bruce A.
- In:
Journal of strategic marketing
27
(
2019
)
3
,
pp. 268-279
Persistent link: https://www.econbiz.de/10012202459
Saved in:
7
The influence of customer satisfaction, trust and information sharing on customer
loyalty
of professional services company : an empirical study on independent surveyor services ind...
Hannan, Sufrin
;
Suharjo, Budi
;
Kirbrandoko, Kirbrandoko
; …
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
1
,
pp. 344-353
Persistent link: https://www.econbiz.de/10011762843
Saved in:
8
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests'
loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
9
Does price tolerance depend upon the type of product in e-retailing? : role of customer satisfaction, trust,
loyalty
, and perceived value
Pandey, Neeraj
;
Tripathi, Avinash
;
Jain, Devendra
;
Roy, …
- In:
Journal of strategic marketing
28
(
2020
)
6
,
pp. 522-541
Persistent link: https://www.econbiz.de/10012313919
Saved in:
10
Understanding the role of in-store logistic operations in retail : findings from Pakistan
Arsalan Najmi
;
Arshad, Yamna
;
Ahmed, Waqar
;
Kanapathy, …
- In:
International journal of services and operations …
43
(
2022
)
1
,
pp. 26-51
Persistent link: https://www.econbiz.de/10013552836
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