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Matching the personal initiative capabilities of FLEs to their self-regulatory processes and the firm's initiative climate
Sok, Phyra; Danaher, Tracey S.; Sok, Keo Mony - In: Journal of retailing 97 (2021) 3, pp. 319-335
Persistent link: https://www.econbiz.de/10013256042
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How and when do the ambidextrous frontline sales employees achieve superior sales performance?
Sok, Keo Mony; Bin, Devin; Sok, Phyra - In: Journal of service theory and practice 32 (2022) 4, pp. 505-520
Persistent link: https://www.econbiz.de/10013273059
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Linking entrepreneurial orientation and small service firm performance through marketing resources and marketing capability : a moderated mediation model
Sok, Phyra; Snell, Lan; Lee, Wai Jin; Sok, Keo Mony - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 231-249
Persistent link: https://www.econbiz.de/10011603068
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The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra; Sok, Keo Mony; Danaher, Tracey S.; Danaher, … - In: Journal of service research : JSR 21 (2018) 3, pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
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Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony; Danaher, Tracey S.; Sok, Phyra - In: Journal of retailing 99 (2023) 2, pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
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The combined effect of customer perceptions about a salesperson’s adaptive selling and selling orientation on customer trust in the salesperson : a contingency perspective
Guenzi, Paolo; DeLuca, Luigi M.; Spiro, Rosann L. - In: The journal of business & industrial marketing 31 (2016) 4, pp. 553-564
Persistent link: https://www.econbiz.de/10011496728
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Market entry timing : the impact of complementary capabilities on strategic outcomes
Ahmad Husairi, Mariyani; Morgan, Robert; DeLuca, Luigi M. - In: Journal of business research : JBR 132 (2021), pp. 45-55
Persistent link: https://www.econbiz.de/10012581557
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Patent portfolio diversity and firm profitability : a question of specialization or diversification?
Appio, Francesco P.; DeLuca, Luigi M.; Morgan, Robert; … - In: Journal of business research : JBR 101 (2019), pp. 255-267
Persistent link: https://www.econbiz.de/10012103270
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Linking data-rich environments with service innovation in incumbent firms : a conceptual framework and research propositions
Troilo, Gabriele; DeLuca, Luigi M.; Guenzi, Paolo - In: The journal of product innovation management : an … 34 (2017) 5, pp. 617-639
Persistent link: https://www.econbiz.de/10011803474
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Achieving growth-quality of work life ambidexterity in small firms
Snell, Lan; Sok, Phyra; Danaher, Tracey S. - In: Journal of service theory and practice : JSTP 25 (2015) 5, pp. 529-550
Persistent link: https://www.econbiz.de/10011417650