Sweis, Rateb J; Mahmoud Saleh, Firas Izzat; Dahiyat, … - In: Benchmarking: An International Journal 23 (2016) 1, pp. 236-261
-Governmental Organizations (INGOs) toward performance improvement by benchmarking of the Total Quality Management (TQM) practices, and to propose … and the INGOs field-specific quality and accountability frameworks, initiatives, and practices (Jordan introduced as an … TQM-Benchmarking model as a seed for future research in the context of INGOs. Design/methodology/approach – TQM practices …