Assessing and improving performance for a small contact centre
Year of publication: |
2019
|
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Authors: | Wu, Lifang |
Published in: |
International journal of services, economics and management. - Olney : Inderscience, ISSN 1753-0830, ZDB-ID 2418235-7. - Vol. 10.2019, 2, p. 126-145
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Subject: | small contact centre | quality | efficiency | performance | modelling | benchmarking | service | Benchmarking | Dienstleistungsqualität | Service quality | KMU | SME | Performance-Messung | Performance measurement | Qualitätsmanagement | Quality management | Callcenter | Call centre |
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