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The Impact of Customer Service...
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Customer service
1,262
Customer satisfaction
1,024
Relationship marketing
1,000
Beziehungsmarketing
933
Kundenservice
890
Consumer behaviour
884
Service quality
877
Customer loyalty
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787
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customer loyalty
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9
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8
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8
Izogo, Ernest Emeka
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7
Ramaseshan, B.
7
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7
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6
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6
Daschmann, Gregor
6
Daugherty, Patricia J.
6
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6
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Kippenberger, T
6
Lyu, Yijing
6
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6
Walsh, Gianfranco
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Bilgihan, Anil
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Confente, Ilenia
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Excellence-in-Service-Konferenz <5., 2015, Koblenz>
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Springer International Publishing
1
Springer-Verlag GmbH
1
Technische Universität Braunschweig
1
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1
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Journal of Services Marketing
107
Journal of retailing and consumer services
104
International Journal of Bank Marketing
70
Journal of Consumer Marketing
65
Journal of business research : JBR
64
SpringerLink / Bücher
62
International journal of hospitality management
60
European Journal of Marketing
48
The journal of services marketing
48
International Journal of Retail & Distribution Management
47
International Journal of Contemporary Hospitality Management
36
The TQM Magazine
35
International Journal of Physical Distribution & Logistics Management
33
Marketing Intelligence & Planning
33
Strategic Direction
31
Human Resource Management International Digest
29
Journal of Product & Brand Management
26
The service industries journal
25
International journal of contemporary hospitality management
23
Journal of service research
23
Journal of Business & Industrial Marketing
21
International Journal of Quality & Reliability Management
19
Service business
19
Springer eBook Collection / Business and Economics
19
Journal of hospitality marketing & management
18
Journal of the Academy of Marketing Science
18
Management Decision
18
Springer eBook Collection
18
Services marketing quarterly
16
Strategy & Leadership
16
Journal of service management
15
The International Journal of Logistics Management
15
Journal of Service Management
14
Journal of service research : JSR
14
Journal of service theory and practice
14
Journal of service theory and practice : JSTP
13
Research
13
Tourism management : research, policies, practice
13
Journal of retailing
12
Industrial Management & Data Systems
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ECONIS (ZBW)
1,540
Other ZBW resources
932
RePEc
91
BASE
2
USB Cologne (EcoSocSci)
2
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1
Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Nazeri, Ali
;
Kazemi, Seyed Mohamad Mehdi
;
Shahriyari, Rozita
- In:
International journal of management development : IJMD
2
(
2022
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10013256638
Saved in:
2
Customer loyalty in online hotel booking platforms
Li, Wei-Chin
;
Chang, Kuei-Feng
;
Chen, Chen-Ju
- In:
International journal of business
28
(
2023
)
3
,
pp. 147-165
Persistent link: https://www.econbiz.de/10014340612
Saved in:
3
A non-parametric efficiency measure incorporating perceived airline service levels and profitability
Merkert, Rico
;
Pearson, James
- In:
Journal of transport economics & policy : JTEP
49
(
2015
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10011304740
Saved in:
4
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
5
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
6
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
Saved in:
7
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
8
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
9
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Saved in:
10
Exploring the value dimensions and their impact on customer loyalty in Indian banking services
Sahoo, Debajani
;
Teland, Achyut
- In:
Theoretical economics letters
9
(
2019
)
6
,
pp. 1938-1954
Persistent link: https://www.econbiz.de/10012239814
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