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Crisis communication : theory and practice
Zaremba, Alan Jay. - 2015
1. Foundations for crisis communication -- 2. Defining crisis communication -- 3. Organizational theory and crisis communication -- 4. Planning for crises -- 5. Responding to crises -- 6. Ethical issues in crisis communication -- 7. Crisis communication teams -- 8. Training the spokesperson --...
Persistent link: https://www.econbiz.de/10014498757
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The role of social media in crisis communication and crisis management
Civelek, Mustafa Emre; Çemberci, Murat; Eralp, Necati Erdem - 2016
Persistent link: https://www.econbiz.de/10011451496
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Countering reactance in crisis communication : incorporating positive emotions via social media
Xu, Jie; Wu, Yiye - In: International journal of business communication : IJBC … 57 (2020) 3, pp. 352-369
Persistent link: https://www.econbiz.de/10012229560
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Crisis communication on social media : what types of COVID-19 messages get the attention?
Kwok, Linchi; Lee, Jungwoo; Han, Hyunjeong - In: The Cornell hospitality quarterly 63 (2022) 4, pp. 528-543
Persistent link: https://www.econbiz.de/10013387228
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Is old news no news? : the impact of self-disclosure by organizations in crisis
Claeys, An-Sofie; Cauberghe, Veolien; Panelaer, Mario - In: Journal of business research : JBR 69 (2016) 10, pp. 3963-3970
Persistent link: https://www.econbiz.de/10011553816
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Brand crisis communication through social media : a dialogue between brand competitors on Sina Weibo
Wang, Yan - In: Corporate communications : an international journal 21 (2016) 1, pp. 56-72
Persistent link: https://www.econbiz.de/10011460412
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Exploring internal crisis communication in multicultural environments : a study among Danish managers
Ravazzani, Silvia - In: Corporate communications : an international journal 21 (2016) 1, pp. 73-88
Persistent link: https://www.econbiz.de/10011460416
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Using Twitter in crisis management for organizations bearing different country-of-origin perceptions
Xu, Jie; Wu, Yiye - In: Journal of communication management : an international … 19 (2015) 3, pp. 239-253
Persistent link: https://www.econbiz.de/10011448037
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Crisis communication on social media - lessons from Covid-19
London, Jackie; Matthews, Kevin - In: Journal of decision systems 31 (2022) 1/2, pp. 150-170
Persistent link: https://www.econbiz.de/10013163019
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Effiziente Krisenkommunikation - transparent und authentisch : wie Kommunikation in extremen Situationen heute aussehen muss, um Organisationen zukunftsfähig zu machen
Bachmann, Susanne; Ternès, Anabel - 2021 - 2., aktualisierte und erweiterte Auflage
Persistent link: https://www.econbiz.de/10012548363