Zelt, Sarah; Recker, Jan; Schmiedel, Theresa; vom … - In: Business Process Management Journal 25 (2018) 6, pp. 1291-1316
Purpose: Many researchers and practitioners suggest a contingent instead of a “one size fits all” approach in business process management (BPM). The purpose of this paper is to offer a contingency theory of BPM, which proposes contingency factors relevant to the successful management of...