Freitas, Wesley Ricardo de Souza; Caldeira-Oliveira, … - In: Benchmarking: An International Journal 27 (2020) 4, pp. 1551-1569
Purpose: In the past, simply fulfilling economic performance alone was critical to ensuring the success of companies and their shareholders, but this traditional perspective is not compatible with society's current demands, as there is increasing social pressure on organizations to become more...