Kumar, Vimal; Sharma, R.R.K.; Verma, Pratima; Lai, Kuei-Kuei - In: Benchmarking: An International Journal 25 (2018) 8, pp. 3081-3116
Purpose: Culture is considered as one of the variables that influence the total quality management (TQM) adoption process. The purpose of this paper is to explore the relationship between cultural dimensions and the strategy of the firms in TQM implementation. These relationships are the...