Purpose: The purpose of this paper is to delineate a research agenda to guide future service research investigating the digital transformation of financial service systems through Fintech – disruptive innovations by new market entrants that challenge the position of mainstream financial...

Purpose: The purpose of this study is to identify, analyze and explain the ethical implications that can result from the datafication of service. Design/methodology/approach: This study uses a midrange theorizing approach to integrate currently disconnected perspectives on technology-enabled...