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Consumer cynicism in service failures

Tran, Hai-Anh; Strizhakova, Yuliya; Usrey, Bryan; … - In: Psychology & marketing 39 (2022) 2, pp. 346-359

Persistent link: https://www.econbiz.de/10012796107

Robot cleaners in tourism venues : the importance of robot-environment fit on consumer evaluation of venue cleanliness

Hoang, Chi; Tran, Hai-Anh - In: Tourism management : research, policies, practice 93 (2022), pp. 1-12

Persistent link: https://www.econbiz.de/10013366138

Social sharing of consumption emotion in electronic word of mouth (eWOM) : a cross-media perspective

Liu, Hongfei; Jayawardhena, Chanaka; Osburg, Victoria-Sophie - In: Journal of business research : JBR 132 (2021), pp. 208-220

Persistent link: https://www.econbiz.de/10012581597

A multi-analytical approach to studying customers motivations to use innovative totally autonomous vehicles

McLeay, Fraser; Olya, Hossein; Liu, Hongfei; … - In: Technological forecasting & social change : an … 174 (2022), pp. 1-17

Persistent link: https://www.econbiz.de/10013253271

Strategic use of social media within business-to-business (B2B) marketing : a systematic literature review

Cartwright, Severina; Liu, Hongfei; Raddats, Chris - In: Industrial marketing management : the international … 97 (2021), pp. 35-58

Persistent link: https://www.econbiz.de/10013206306

COVID-19 information overload and generation Z's social media discontinuance intention during the pandemic lockdown

Liu, Hongfei; Liu, Wentong; Yoganathan, Vignesh; … - In: Technological forecasting & social change : an … 166 (2021), pp. 1-12

Persistent link: https://www.econbiz.de/10012695051

Superfoods, super healthy : myth or reality? : examining consumers' repurchase and WOM intention regarding superfoods : a theory of consumption values perspective

Liu, Hongfei; Meng-Lewis, Yue; Ibrahim, Fahad; Zhu, Xia - In: Journal of business research : JBR 137 (2021), pp. 69-88

Persistent link: https://www.econbiz.de/10012665694

The more the better vs. less is more : strategic alliances, bricolage and social performance in social enterprises

Liu, Wentong; Kwong, Caleb; Kim, Young Ah; Liu, Hongfei - In: Journal of business research : JBR 137 (2021), pp. 128-142

Persistent link: https://www.econbiz.de/10012665697

Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective

Liu, Hongfei; Jayawardhena, Chanaka; Dibb, Sally; … - In: Tourism management : research, policies, practice 75 (2019), pp. 381-392

Persistent link: https://www.econbiz.de/10012063617

Effects of ethical certification and ethical eWoM on talent attraction

Osburg, Victoria-Sophie; Yoganathan, Vignesh; … - In: Journal of business ethics : JBE 164 (2020) 3, pp. 535-548

Whilst previous studies indicate perceived company ethicality as a driver of job seekers’ job-pursuit intentions, it is poorly understood how and why ethical market signals actually affect their application decisions. Perceptions of company ethicality result from market signals that are either...

Persistent link: https://www.econbiz.de/10012227960