Purpose: This paper aims to investigate how service providers are using their channels to support the handling of customer complaints in a technology-based business network (Tb2N) environment. It aims to discuss the implications from existing misalignments between the service delivery...

Costs and learning factories -- Agile 8D problem-solving framework in a Renewable Energy sector -- The transfer process of lean approach within multinational companies’ network. The Schnell S.p.A. case study -- Lean Healthcare: a critical analysis -- Road freight transport in Europe:...

1. The Social Economy and the R Principles in Third Sector Organizations in the District of Setúbal -- 2. Improvement of the Manufacturing Process of Active Pharmaceutical Ingredients -- 3. Product Service System Development for 3D Customized Production in Hospitals -- 4. An Optimization Model...