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The impact of combining conformance and experiential quality on hospitals’ readmissions and cost performance

Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T.; … - In: Management science : journal of the Institute for … 62 (2016) 3, pp. 829-848

Persistent link: https://www.econbiz.de/10011453574

Role of bottom-up decision processes in improving the quality of health care delivery : a contingency perspective

Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T. - In: Production and operations management : an international … 25 (2016) 3, pp. 458-476

Persistent link: https://www.econbiz.de/10011458268

Collaboration between service professionals during the delivery of health care : evidence from a multiple-case study in U.S. hospitals

Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T. - In: Journal of operations management 42/43 (2016), pp. 62-79

Persistent link: https://www.econbiz.de/10011492333

Process Management Impact on Clinical and Experiential Quality: Managing Tensions Between Safe and Patient-Centered Healthcare

Chandrasekaran, Aravind; Senot, Claire; Boyer, Kenneth K. - In: Manufacturing & Service Operations Management 14 (2012) 4, pp. 548-566

This research investigates the effect of process management on clinical and experiential quality. Clinical quality measures hospitals' performance on patient safety, i.e., adherence to standards, whereas experiential quality relates to patient centeredness, i.e., responsiveness to the needs and...

Persistent link: https://www.econbiz.de/10010837195

Continuity of Care and Risk of Readmission: An Investigation into the Healthcare Journey of Heart Failure Patients

Senot, Claire - In: Production and Operations Management 28 (2019) 8, pp. 2008-2030

Persistent link: https://www.econbiz.de/10012096275

Reflections on Continuity of Care and Risk of Readmission

Senot, Claire - In: Production and Operations Management 30 (2020) 5, pp. 1271-1272

Persistent link: https://www.econbiz.de/10012410436

Manufacturing process innovation in the pharmaceutical industry

Lugovoi, Ivan; Andritsos, Dimitrios A.; Senot, Claire - In: Manufacturing & service operations management : M & SOM 24 (2022) 3, pp. 1760-1778

Persistent link: https://www.econbiz.de/10013271090

Lean management as a countermeasure for “normal” disruptions

Marley, Kathryn A.; Ward, Peter T. - In: Operations management research : OMR ; advancing … 6 (2013) 1/2, pp. 44-52

Persistent link: https://www.econbiz.de/10009761467

Achieving time-sensitive organizational performance through mindful use of technologies and routines

Gardner, John W.; Boyer, Kenneth K.; Ward, Peter T. - In: Organization science : a journal of the Institute for … 28 (2017) 6, pp. 1061-1079

Persistent link: https://www.econbiz.de/10011791136

Lean management as a countermeasure for “normal” disruptions

Marley, Kathryn A.; Ward, Peter T. - In: Operations management research : OMR ; advancing … 6 (2013) 1/2, pp. 44-52

Persistent link: https://www.econbiz.de/10010146949