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Development of a service blueprint for the online-to-offline integration in service
Ryu, Do-Hyeon; Lim, Chiehyeon; Kim, Kwang-Jae - In: Journal of retailing and consumer services 54 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012238381
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Toward a service-innovation ecosystem of enterprises in China
Wang, Lei; Zeng, Jianqiu; Strohmaier, David; Salam, Shafaq - In: Human systems management : HSM 38 (2019) 3, pp. 279-295
Persistent link: https://www.econbiz.de/10012059424
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Operationalisation of service innovation : a systems thinking approach
Jaaron, Ayham A. M.; Backhouse, Chris J. - In: The service industries journal 38 (2018) 9/10, pp. 561-583
Persistent link: https://www.econbiz.de/10011880848
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Pattern-based service composition for user satisfaction and service revenue
Xu, Hanchuan; Zhuang, Yaou; Gu, Hao; Xu, Xiaofei; … - In: International journal of services technology and management 25 (2019) 5/6, pp. 585-600
Persistent link: https://www.econbiz.de/10012149117
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The trajectory touchpoint technique : a deep dive methodology for service innovation
Sudbury-Riley, Lynn; Hunter-Jones, Philippa; Al-Abdin, Ahmed - In: Journal of service research 23 (2020) 2, pp. 229-251
Persistent link: https://www.econbiz.de/10012216648
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Service recycling and ecosystems : an intriguing similarity
Mastrogiacomo, Luca; Barravecchia, Federico; … - In: International journal of quality and service sciences 8 (2016) 4, pp. 555-562
Persistent link: https://www.econbiz.de/10011641353
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The Era of New Services : New Services, New Infrastructure and Service Rules for the Future Society
Li, Lefei - 2024
Services Everywhere -- Services in Complexity -- The Perspective of Networks -- The Perspective of Resources -- The …
Persistent link: https://www.econbiz.de/10014483982
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Combining strategies for high service productivity with successful service innovation
Hofmeister, Johannes; Schneider, Malte H. G.; Kanbach, … - In: The service industries journal 42 (2022) 11/12, pp. 948-971
Persistent link: https://www.econbiz.de/10013362159
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Komplexität von IT-Architekturen : Konzeptualisierung, Quantifizierung, Planung und Kontrolle
Schütz, Alexander - 2017
Systemtheoretische Perspektive auf IT-Architekturen -- Strukturelle Komplexität in Unternehmens-/IT-Architekturen sowie deren Quantifizierung -- Qualitative Untersuchung der Ursachen und Auswirkungen von Komplexität in IT-Architekturen -- Designprinzipien für ein Informationssystem zur...
Persistent link: https://www.econbiz.de/10014021114
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Komplexität von IT-Architekturen : Konzeptualisierung, Quantifizierung, Planung und Kontrolle
Schütz, Alexander - 2017
Persistent link: https://www.econbiz.de/10011662443